Changing Bank Details for Non-Verified Accounts

If your account has not gone through Adyen's bank account verification yet, we most likely have not collected your bank details. You can add or update your IBAN only after completing the Adyen verification process.

Changing Bank Details for Verified Accounts

If your account is already verified by Adyen, follow these steps to change your bank details:

1. Log in to your account.
2. Click the Holidu logo in the top right corner and select "Account".
3. Scroll down to "Bank information" and click "Edit".
4. In the Adyen window, open your bank details tab, delete the current IBAN, and enter the new one.
5. Choose a verification method: Instant verification (not available in Greece, Austria, or Italy) through our partner Tink, or manual verification by uploading a recent bank document (issued within the last 12 months) showing your name and IBAN. Verification may take up to 72 hours.

The bank account holder must match the Holidu account owner. Payments are only made to EUR accounts. For more details, see Account Verification: FAQs.